eGames is a portal for a wide variety
of online games, products and services from around the world. From purchasing flowers
to online game credits, eGames’s goal is to provide you with the widest range of products
available on the internet through our flagship product - eGames-Points.
eGames-Points is an online currency that can be used to purchase products from our online
portal and the portals of our partners.
GamesHive is thriving community of
online gamers from around the world. GamesHive acts as a gateway for gamers to interact
with each other to improve their online gaming experience and also serves as a one-stop
portal for gamers to purchase their gaming credits through the use of eGames-Points.
eGames-Points is an online micropayment
system developed and operated by eGames AccessPortal Berhad. This payment system enables
consumers nationwide to purchase products and services through the eGames portal and
pay for their purchases at over 540,000 channels across more than 75 countries worldwide
WITHOUT the use of a credit card.
Convenience – Reload your eGames-Points at anyone of our physical, online or mobile
payment channels. With 540,000* payment channels in over 75 countries worldwide,
you will be able to Reload your eGames-Points how you want, went you want.
Variety – eGames boasts over 200 online games, products and services available
with eGames-Points. Now you can purchase everything you need with one online currency.
Real Time – All your purchases are processed in real time, meaning that your
order will be processed straight away and immediately delivered to you.
Customer Care – We have dedicated customer care agents who are available to
assist you through Online Chats or Phone with whatever you need.
Exclusive invites and goodies for all our eGames Members from as closed beta invitation
for soon to be released online games and exclusive in-game items.
You can register for a free eGames Member Account on our website or by click here. Fill up the form and an email will be sent to the email you provided.
Simply click on the link provided in the email sent by eGames to validate your account
and you’re done!
Click here to recover your password.
For Internet Banking and any other Alternative Payment Methods, once payment has
been made, your eGames-Points will be credited to your account automatically.
For purchases through Physical Outlets, simply login to your eGames Member account
and click on the outlet where you purchased your eGames-Points under the eGames-Points Reload
tab. Enter the serial number and PIN from the printout slip you obtained and click
submit, your reload order will be processed and your eGames-Points will automatically
be credited into your account.
Just click on the product you wish to purchase, select the denomination (if applicable)
and click buy. Then, enter your eGames Member username and password to confirm your
If you are already logged in, simply click buy and re-enter your eGames Member password
on the confirmation page. Kindly note that once an order is submitted and processedit cannot be reversed.
For online game products and telecommunication reloads, you will get the product’s
serial number and PIN (if applicable) immediately. Immediate response would also
be for travel & leisure bookings and domain names purchases. For flowers &
gifts, pick-up & delivery service, movies and magazines, there will be some
lead time for delivery and confirmation. For mobile content, it will be sent to
your mobile phone and lead time will be dependant on your mobile service network.
A eGames-Points Transaction Confirmation Email containing your serial number and PIN
code will be sent to your designated email address upon completion of a successful
transaction. The main reason some of our users do not receive their eGames-Points Transaction
Confirmation Email is because it has been blocked by an overzealous spam filter.
Please check your junk/spam folder, before contacting the eGames Customer Care if you
do not receive your eGames Confirmation Email.
Add the following email addresses to your contact list/address book.
Open up your Spam/Junk folder, select the eGames-Points Transaction Confirmation Email
and select the option “Not Junk/Spam”. Now your eGames-Points Transaction Confirmation
Email should appear in your inbox.
First, login to your eGames Member account and click on Transaction History. You will
be able to view the last 3 transactions. Identify which transaction that you wish
If the transaction is not displayed, click on Show Previous Transactions or Show
All Transactions to search for the transaction that you wish to recover.
After you have identified the transaction you wish to recover, click on Display
PIN and a pop up will appear. Enter your eGames Member account password and click on
continue. The serial number and PIN for that transaction will be displayed.
Kindly follow the above instructions to recover the product’s transaction information
and verify that you have the correct serial number and PIN. Do ensure that you enter
the serial number and PIN correctly to the game operator’s website and as required.
If you are still unable to use your product, visit our Customer Care Center for further assistance.
After purchasing the game product, you will receive a serial number and PIN for
the game. To load it to the game, you must login to your game’s website and enter
the serial number and PIN to your account.
If you are still facing issues, please contact the game’s operator.
This function allows you to Reload eGames-Points you purchased from physical outlets
to another person’s eGames account.
You must first purchase eGames-Points from one of our physical outlets. You cannot reload
someone else’s account through Internet banking or any other alternative payment
After purchasing eGames-Points, login to your eGames Member account with your username
and password. After login, click on the outlet you purchased your eGames-Points from
and click on the Friend’s / Third Party Account as the Reload Choice.
Enter the username of your friend’s or the third party’s account, the serial number,
PIN and click Reload. Be sure to check the username and ensure it is correct before
submission. Processed reloads cannot be reversed.
You do not need to! It’s only meant as a convenience if you want to reload to someone
No. The eGames-Points must be fully credited into ONE (1) account only.
No. Once you have reloaded the eGames-Points to someone else’s account you can not use
No, we cannot reverse transactions once it is confirmed by you and processed.
Sometimes the receipt printed at certain payment outlets is ineligible for a number
of reasons. Before contacting us, we have found that the most common errors can
be resolved by following one of the two tips below:
We have no “i" and “o” in our PIN code
We do not have the letters “i" and “o” in our prepaid-vouchers PIN. If in doubt,
replace any letter which looks like the letter “i" to the number “1” and letter
“o” to the number “0” (zero).
Replace the letter "o" with "u".
Another common error is that the letter "u" looks like the letter "o". Replace the
letter "o" with the letter "u".
Please check your browser’s settings and temporarily enable or allow the pop-ups
for www.eGames.com.bn to function properly.
The roadmap of the development plans will follow the market demand and users will
be notified on the implementations.