You can register for a free eGames Member Account on our website or by click here. Fill up the form and an email will be sent to the email you provided. Simply click on the link provided in the email sent by eGames to validate your account and you’re done!

Click here to recover your password.

For Internet Banking and any other Alternative Payment Methods, once payment has been made, your eGames-Points will be credited to your account automatically.

For purchases through Physical Outlets, simply login to your eGames Member account and click on the outlet where you purchased your eGames-Points under the eGames-Points Reload tab. Enter the serial number and PIN from the printout slip you obtained and click submit, your reload order will be processed and your eGames-Points will automatically be credited into your account.

Just click on the product you wish to purchase, select the denomination (if applicable) and click buy. Then, enter your eGames Member username and password to confirm your identity.

If you are already logged in, simply click buy and re-enter your eGames Member password on the confirmation page. Kindly note that once an order is submitted and processedit cannot be reversed.

For online game products and telecommunication reloads, you will get the product’s serial number and PIN (if applicable) immediately. Immediate response would also be for travel & leisure bookings and domain names purchases. For flowers & gifts, pick-up & delivery service, movies and magazines, there will be some lead time for delivery and confirmation. For mobile content, it will be sent to your mobile phone and lead time will be dependant on your mobile service network.

A eGames-Points Transaction Confirmation Email containing your serial number and PIN code will be sent to your designated email address upon completion of a successful transaction. The main reason some of our users do not receive their eGames-Points Transaction Confirmation Email is because it has been blocked by an overzealous spam filter. Please check your junk/spam folder, before contacting the eGames Customer Care if you do not receive your eGames Confirmation Email.

Add the following email addresses to your contact list/address book.

Or

Open up your Spam/Junk folder, select the eGames-Points Transaction Confirmation Email and select the option “Not Junk/Spam”. Now your eGames-Points Transaction Confirmation Email should appear in your inbox.

First, login to your eGames Member account and click on Transaction History. You will be able to view the last 3 transactions. Identify which transaction that you wish to recover.

If the transaction is not displayed, click on Show Previous Transactions or Show All Transactions to search for the transaction that you wish to recover.

After you have identified the transaction you wish to recover, click on Display PIN and a pop up will appear. Enter your eGames Member account password and click on continue. The serial number and PIN for that transaction will be displayed.

Kindly follow the above instructions to recover the product’s transaction information and verify that you have the correct serial number and PIN. Do ensure that you enter the serial number and PIN correctly to the game operator’s website and as required.

If you are still unable to use your product, visit our Customer Care Center for further assistance.

After purchasing the game product, you will receive a serial number and PIN for the game. To load it to the game, you must login to your game’s website and enter the serial number and PIN to your account.

If you are still facing issues, please contact the game’s operator.

This function allows you to Reload eGames-Points you purchased from physical outlets to another person’s eGames account.

You must first purchase eGames-Points from one of our physical outlets. You cannot reload someone else’s account through Internet banking or any other alternative payment methods.

After purchasing eGames-Points, login to your eGames Member account with your username and password. After login, click on the outlet you purchased your eGames-Points from and click on the Friend’s / Third Party Account as the Reload Choice.

Enter the username of your friend’s or the third party’s account, the serial number, PIN and click Reload. Be sure to check the username and ensure it is correct before submission. Processed reloads cannot be reversed.

You do not need to! It’s only meant as a convenience if you want to reload to someone else’s account.

No. The eGames-Points must be fully credited into ONE (1) account only.

No. Once you have reloaded the eGames-Points to someone else’s account you can not use them.

No, we cannot reverse transactions once it is confirmed by you and processed.

Sometimes the receipt printed at certain payment outlets is ineligible for a number of reasons. Before contacting us, we have found that the most common errors can be resolved by following one of the two tips below:

We have no “i" and “o” in our PIN code
We do not have the letters “i" and “o” in our prepaid-vouchers PIN. If in doubt, replace any letter which looks like the letter “i" to the number “1” and letter “o” to the number “0” (zero).

Replace the letter "o" with "u".
Another common error is that the letter "u" looks like the letter "o". Replace the letter "o" with the letter "u".

Please check your browser’s settings and temporarily enable or allow the pop-ups for www.eGames.com.bn to function properly.

The roadmap of the development plans will follow the market demand and users will be notified on the implementations.