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Customer Care

 
Submission of Customer Feedback Form
 
The Customer Feedback Form allows you to submit easily a question, problem or feedback to our Customer Care team, directly from your eGames Member account.


Your Present Feedback Form

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Contact Us via Phone
For eGames Members from the following countries below, please dial the international prefix before you dial the Toll Free number.

For example, Australian residents dial
0011 (Prefix) - 80023274269 (Toll Free customer care line)

CountryCountry CodeToll Free numberDirect Numbers to
Australia00110011-80023274269603-2082 1222
Taiwan /Chung Hwa002002-80023274269
Canada / Teleglobe011011-80023274269
UK / BT0000-80023274269
Hong Kong / Reach HK001001-80023274269
USA / AT&T011011-80023274269
New Zealand / Telecom0000-80023274269
Philippines / PLDT0000-80023274269
Singapore / SingTel001001-80023274269
Thailand / ToT007007-80023274269
IndiaNA00-8006001145
China NorthNA10-8006000116
China SouthNA10-8002600700
BruneiNA80111056

*Brunei eGames members can dial the Toll Free number without a prefix.


If your country is NOT listed above, please dial

Customer Care:
+603 – 2144 8787

Operational Hour :
Monday - Friday (9am-6pm) GMT+8
Weekends and Public Holidays (12pm-4pm) GMT+8

*Please note that if your country is NOT listed above. You will be charged for any calls made to the eGames customer care line.



Contact Us via Live Support Service
 
Live Support is an instant messaging service which allows eGames Members to chat directly to our Customer Care team. Please click the LIVE SUPPORT button if the status indicates ONLINE or you may leave your messages when it is OFFLINE.



 

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